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Attempt at opening more than one file makes DC15 crash..!

PostPosted: Fri Mar 28, 2014 3:15 pm
by vsem
A recent wrinkle - on only one of the Win7 Pro machines in the office - when opening more than one .aec file at a time, or just one file, then trying to open a second- DC15 crashes. It's 'not responding' then, patient or not, never opens the file. User claims it's been since the last DC update. Repaired, re-installed - to no avail.

Never works from a windows dialog box to double click to open - Checked file associations - all good.
Very unproductive way of working - anyone got a clue as to what else we can try?
TIA.

Re: Attempt at opening more than one file makes DC15 crash..

PostPosted: Fri Mar 28, 2014 3:25 pm
by Mark Toce
Is the problem limited to one or two specific drawing files, or does it happen with all drawing files?

What happens if you choose File/New to create a new, non-default file, and then pick File/New again to create a second new file?

Re: Attempt at opening more than one file makes DC15 crash..

PostPosted: Fri Mar 28, 2014 3:36 pm
by vsem
Same thing. Every drawing. Every time - only the one workstation tho...

Re: Attempt at opening more than one file makes DC15 crash..

PostPosted: Mon Mar 31, 2014 7:38 am
by Mark Toce
What version of DataCAD 15 is installed? Select "About DataCAD" from the "Help" menu to get the exact version number. If it is not version 15.04.02, go to the DataCAD 15 Produuct Updates page to download the update installer. Save it to your computer, and then double-click on it to run Setup, whichh will install the latest update.

Re: Attempt at opening more than one file makes DC15 crash..

PostPosted: Fri May 02, 2014 7:36 am
by vsem
We have the most recent DC15 version.
Upgraded the server OS to Win8 - still happens - though "not as much"... :!:

Re: Attempt at opening more than one file makes DC15 crash..

PostPosted: Fri May 02, 2014 10:24 am
by Mark Toce
Are you opening the files across the network?

What happens if you temporarily copy them to a folder on the local hard drive and then try to open them?