Topic Title

I've had to reinstall Windows XP on a machine and as a result am reinstalling Datacad9. During the installation the sotware tries to load the hardware lock for Windows 95-98 and NT etc.. I tell it to go ahead and everything apparently goes fine. Then when I go to open Datacad I get this error message "Hardlock API error code 19".

I've been to the Datacad web site and downloaded new drivers for xp. Again the installation seems to go fine but when I go to open Datacad, I get the same error message.

Help?

Hello Viosca,

Have you made a "cold" restart of your machine ?

If this keeps the same behavior. Try to download the updated hardlock driver to another machine and copy it from there to install it later.
If this behave differently I'll tell you a story that happened to me today.

Thanks,
Miguel

Tried it, no difference. I even uninstalled Datacad and the hardlock drivers. Downloaded the drivers to our server and reinstalled everything, loading the hardlock drivers directly off of the server.

Any other ideas?

We have two customers with same promblem. We could not solve these problems.